The Roles of Information Technology in Islamic Bank Knowledge Management: A study of Two Syariah Banks in Palu
Keywords:
teknologi informasi, manajemen pengetahuan, perbankan syariah
Abstract
Information technology has been considered as a vital tool for modern organizations to support their knowledge management projects. Previous studies have found that success knowledge management projects were supported by various information technology infrastructures. They addressed how information technology has succesfully implemented to support knowledge management project within conventional banks. However, limited study has been proposed regarding how information technology play roles in support knowledge management project within Islamic banks. Through the case study approach, the author studied the use of information technology for knowledge management process within two Bank Syariah (Bank Mandiri and Bank BNI Syariah) in Palu Central Sulawesi. The author collected data through observation, written material, and in-depth interviews with key informants from both banks. The findings show that information technology infrastructures have played important roles in support knowledge management projects within the Islamic banks. Those information technology infrastructures includes internet, intranet, websites, communication application such as email, and social media. This study sheds light and provides new insight on how information technology has succesfully used to support knowledge management within Islamic banks. The results benefits both academic and practioners in Islamic banks and knowledge managemet area. As the social media was an important finding for knowledge management in Islamic banks, future research need to focus on how social media should be used for knowledge management projects in Islamic banksDownloads
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References
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Cresswell, J. W. Qualitative Inquiry and Research Design: Choosing Among Five Traditions. London: Sage Publications, 1998.
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Kendall, J. Axial Coding and the Grounded Theory Controversy. Western Journal of Nursing Research, 21(6), 743-757, 1999. doi: 10.1177/019394599902100603
Kingston, J. K. C. Tacit Knowledge: Capture, Sharing, And Unwritten Assumptions. Journal of Knowledge Management Practice, 13(3), 2012.
Knoco. (2008). Knowledge Management Technology. Retrieved 14 November 2016, from Knoco http://www.knoco.com/knowledge-management-technology.htm
Kress, G. Turning Information Into Knowledge. Industrial Management, 35(2), 30-32, 1993.
Lee, C. C., & Yang, J. Knowledge value chain. Journal of Management Development, 19(9), 783-794, 2000. doi: doi:10.1108/02621710010378228
Lewis, M., & Algaoud, L. M. Islamic Banking Northamton: Mascsachusett, USA Edward Elgar, 2001.
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Miles, M. B., & Huberman, A. M. Qualitative Data Analysis: An Expanded Sourcebook, (London : Sage Publications, 1994.
Mohamed, M., Stankosky, M., & Murray, A. Knowledge management and information technology: can they work in perfect harmony? Journal of Knowledge Management, 10(3), (2006). 103-116. doi: doi:10.1108/13673270610670885
Mohsen, Z. A., Ali, M., & Jalal, A. The Significance of Knowledge Management Systems at Financial Decision Making Process. International Journal of Business and Management, 6(8), 130-142, 2011.
Nonaka, I. The Knowledge-Creating Company (12 ed.). New York: Harvard Buciness School, 2008.
Nonaka, I., & Konno, N. The Concept of “Baâ€: Building a Foundation For Knowledge Creation. California Management Review, 40(3), 40-54, 1998.
Nonaka, I., Toyama, R., & Konno, N. SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long Range Planning, 33(1), 5-34. (2000). doi: http://dx.doi.org/10.1016/S0024-6301(99)00115-6
Nwobodo, L. O., & Inyiama, H. C. Modeling a Knowledge Management System for Banking Industry. International Journal of Engineering Research & Technology (IJERT), 3(6), 2092-2100, 2014.
OJK. Statistik Perbankan Syariah, Jakarta: Otoritas Jasa Keuangan, 2015.
Panahi, S., Watson, J., & Partridge, H. Social Media and Tacit Knowledge Sharing: Developing a Conceptual Model. Paper presented at the World Academy of Science, Engineering and Technology, World Academy of Science, Engineering and Technology (WASET), Paris, 2012.
Pantouvakis, J.-P., Johansson, T., Moehler, R. C., & Vahidi, R. Selected papers from the 26th IPMA (International Project Management Association), World Congress, Crete, Greece, 2012Knowledge Sharing Strategies for Project Knowledge Management in the Automotive Sector. Procedia - Social and Behavioral Sciences, 74, 295-304, (2013). doi: http://dx.doi.org/10.1016/j.sbspro.2013.03.018
Ray, L. Requirement for knowledge management: business driving information technology. Journal of Knowledge Management, 12(3), 156-168, doi: doi:10.1108/13673270810875930
Schmaltz, R., Hagenhoff, S., & Kaspar, C. (2006). Information Technology Support for Knowledge Management in Cooperations (pp. 25): University of Goettingen, Germany.
Segundo, R. S. (2002). A new concept of knowledge. Online Information Review, 26(4), 239-245. doi: doi:10.1108/14684520210438688
Sher, P. J., & Lee, V. C. (2004). Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information & Management, 41(8), 933-945. doi: http://dx.doi.org/10.1016/j.im.2003.06.004
Sole, J. Introducing Islamic Banks into Conventional Banking Systems (pp. 28): International Monetary Fund, 2007.
Stake, R. E. Multiple Case Study Analysis (Vol. Analysis). New York: The Guilford Press, 2006.
Stankosky, M. A., & Baldanza, C. Knowledge Management: An Evolutionary Architecture toward Enterprise Engineering Paper presented at the International Council on Systems Engineering (INCOSE), Reston, VA, 2000.
Strauss, A., & Corbin, J. M. Basics of Qualitative Research: Grounded Theory Procedures and Techniques (2 ed.). California, USA: Sage Publications, Inc, 1998.
Subashini, R., Rita, S., & Vivek, M. (2012). The Role of ICTs in Knowledge Management (KM) for Organizational Effectiveness. In P. V. Krishna, M. R. Babu & E. Ariwa (Eds.), Global Trends in Information Systems and Software Applications: 4th International Conference, ObCom 2011, Vellore, TN, India, December 9-11, 2011. Proceedings, Part II (pp. 542-549). Berlin, Heidelberg: Springer Berlin Heidelberg.
Suvarchala, M. B. Knowledge Management in Commercial Banks : A Case Study of The State Bank of India. International Journal in Multidisciplinary and Academic Research, 2(3), 15, 2011.
Urquhart, C., Lehmann, H., & Myers, M. D. (2010). Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems. Information Systems Journal, 20(4), 357-381. doi: 10.1111/j.1365-2575.2009.00328.x
Vipinkumar, V. P., Athira, P. V., & Mini, K. G. (2013). Role of ICT in Knowledge Management (pp. 21). Kochi, Kerala: Central Marine Fisheries Research Institute.
Walsham, G. Doing Interpretive Research. European Journal of Information Systems, 15(3), 320-330, 2006.
Warde, I. Islamic Finance in the Global Economy (2 ed.). Edinburgh: Oxford University Press USA, 2010.
Yin, R. K. Case Study Research - Design and Method (3 ed.). London: Sage, Thousand Oaks, 2003.
Zyngier, S. The role of technology in Knowledge Management: trends in the Australian corporate environment (pp. 11). Melbourne, Australia: School of Information Management & Systems, Monash University, 2001
Abuazoum, A. A. A., Azizan, N., & Ahmad, N. Knowledge Sharing for the Islamic Banking Sector in Malaysia. International Journal of Computer and Communication Engineering, 2(3), 368-371, 2013.
Alavi, M., & Leidner, D. E. Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136, 2001. doi: 10.2307/3250961
Akhtar, S. W. The Islamic Concept of Knowledge. Al-Tawhid, 12(3), 7, 2007.
Al-Khasawneh, A. L. The Role of Knowledge Resource Diversification Strategy Management in Improving Organizational Learning Among Employees at the Commercial Islamic Banks in Jordan. International Business and Management, 8(2), 101-111, 2014.
Ali, N., Whiddett, D., & Tretiakov, H. The use of information technologies for knowledge sharing by secondary healthcare organisations in New Zealand. Int J Med Inform., 81(7), 500-506, 2012.
Alrawi, K., & Elkhatib, S. Knowledge Management Practices In The Banking Industry: Present And Future State - Case Study. Journal of Knowledge Management Practice, 10(4), 2009.
Anantatmula, V. S. Impact of cultural differences on knowledge management in global projects. VINE, 40(3/4), 239-253, 2010. doi: doi:10.1108/03055721011071377
Bank-Mandiri-Syariah. (2016). Education and Training Programs Retrieved 26 July 2016, from Bank Mandiri Syariah http://www.syariahmandiri.co.id/en/category/karir/human-capital/
Bello, A., & Abubakar, M. i. Challenges and Solutions to Islamic Banking System in a Pluralistic–Secular Country like Nigeria. Mediterranean Journal of Social Sciences, 5(6), 25-34, 2014.
BNI-Syariah. Teknologi Informasi : Laporan Tahunan 2014 (pp. 29). Jakarta: BNI Syariah, 2014.
Borghoff, U. M., & Pareschi, R. Information Technology for Knowledge Management. Berlin: Springer, 1998.
Bourini, F., Khawaldeh, K., & Al-Qudah, S. The Role of Knowledge Management in Banks Sector (Analytical Study- Jordan). Interdiciplinary Journal of Contemporary Research in Business, 5(3), 53-77, 2013.
Cader, Y., O'Neill, K. K., Blooshi, A. A., Shouq, A. A. B. A., Fadaaq, B. H. M., & Ali, F. G. Knowledge management in Islamic and conventional banks in the United Arab Emirates. Management Research Review, 36(4), 388-399, 2013. doi: doi:10.1108/01409171311314996
Cebi, F., Aydin, O. F., & Gozlu, S. Benefits of Knowledge Management in Banking. Journal of Transnational Management, 15(4), 308-321, 2010. doi: 10.1080/15475778.2010.525486
Cha, K. J., Kim, Y. S., Park, B., & Lee, C. K. Knowledge Management Technologies for Collaborative Intelligence: A Study of Case Company in Korea. International Journal of Distributed Sensor Networks, 11(9), 2015. doi: 10.1155/2015/368273
Chatterjee, S. C. The Nyanya Theory of Knowledge. . Calcuta University of Calcuta, 1939.
Chugh, M., Chugh, N., Punia, D. K., & Agarwal, A. The Role of Information Technology in Knowledge Management Paper presented at the Conference on Advances in Communication and Control Systems 2013 (CAC2S 2013), 2013.
Cresswell, J. W. Qualitative Inquiry and Research Design: Choosing Among Five Traditions. London: Sage Publications, 1998.
Davis, G. B. A Research Perspective for Information Systems and Example of Emerging Area of Research. Information Systems Frontiers, 1(3), 195-203, 1999. doi: 10.1023/a:1010094126762
Duffy, J. Something funny is happening on the way to knowledge managementâ€, Information Management Journal, Vol. 34 No. 4, pp. 64â€8. . Information Management Journal, 34(4), 64-68, 2000.
Egbu, C. O., & Botterill, K. Information Technologies For Knowledge Management: Their Usage and Effectiveness ITcon, 7, 125, 2002.
Ernst, H. Patent information for strategic technology management. World Patent Information, 25(3), 233-242, 2003. doi: http://dx.doi.org/10.1016/S0172-2190(03)00077-2
Evans, M. M., Dalkir, K., & Bidian, C. A Holistic View of the Knowledge Life Cycle: The Knowledge Management Cycle (KMC) Model. Electronic Journal of Knowledge Management, 12(2), 85-97, 2014.
Hansen, M. T., Nohria, N., & Tierney, T. What's Your Strategy for Managing Knowledge? In J. A. Wood & J. Cortada (Eds.), The Knowledge Management Yearbook 2000-2001. Boston: Harvard Business Review, 2002.
Huang, L.-S., Quaddus, M., Rowe, L. A., & Lai, C.-P. An investigation into the factors affecting knowledge management adoption and practice in the life insurance business. [journal article]. Knowledge Management Research & Practice, 9(1), 58-72, 2011. doi: 10.1057/kmrp.2011.2
Kendall, J. Axial Coding and the Grounded Theory Controversy. Western Journal of Nursing Research, 21(6), 743-757, 1999. doi: 10.1177/019394599902100603
Kingston, J. K. C. Tacit Knowledge: Capture, Sharing, And Unwritten Assumptions. Journal of Knowledge Management Practice, 13(3), 2012.
Knoco. (2008). Knowledge Management Technology. Retrieved 14 November 2016, from Knoco http://www.knoco.com/knowledge-management-technology.htm
Kress, G. Turning Information Into Knowledge. Industrial Management, 35(2), 30-32, 1993.
Lee, C. C., & Yang, J. Knowledge value chain. Journal of Management Development, 19(9), 783-794, 2000. doi: doi:10.1108/02621710010378228
Lewis, M., & Algaoud, L. M. Islamic Banking Northamton: Mascsachusett, USA Edward Elgar, 2001.
Lin, R. J., Che, R. H., & Ting, C. Y. Turning knowledge management into innovation in the highâ€tech industry. Industrial Management & Data Systems, 112(1), 42-63, 2012. doi: doi:10.1108/02635571211193635
Miles, M. B., & Huberman, A. M. Qualitative Data Analysis: An Expanded Sourcebook, (London : Sage Publications, 1994.
Mohamed, M., Stankosky, M., & Murray, A. Knowledge management and information technology: can they work in perfect harmony? Journal of Knowledge Management, 10(3), (2006). 103-116. doi: doi:10.1108/13673270610670885
Mohsen, Z. A., Ali, M., & Jalal, A. The Significance of Knowledge Management Systems at Financial Decision Making Process. International Journal of Business and Management, 6(8), 130-142, 2011.
Nonaka, I. The Knowledge-Creating Company (12 ed.). New York: Harvard Buciness School, 2008.
Nonaka, I., & Konno, N. The Concept of “Baâ€: Building a Foundation For Knowledge Creation. California Management Review, 40(3), 40-54, 1998.
Nonaka, I., Toyama, R., & Konno, N. SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long Range Planning, 33(1), 5-34. (2000). doi: http://dx.doi.org/10.1016/S0024-6301(99)00115-6
Nwobodo, L. O., & Inyiama, H. C. Modeling a Knowledge Management System for Banking Industry. International Journal of Engineering Research & Technology (IJERT), 3(6), 2092-2100, 2014.
OJK. Statistik Perbankan Syariah, Jakarta: Otoritas Jasa Keuangan, 2015.
Panahi, S., Watson, J., & Partridge, H. Social Media and Tacit Knowledge Sharing: Developing a Conceptual Model. Paper presented at the World Academy of Science, Engineering and Technology, World Academy of Science, Engineering and Technology (WASET), Paris, 2012.
Pantouvakis, J.-P., Johansson, T., Moehler, R. C., & Vahidi, R. Selected papers from the 26th IPMA (International Project Management Association), World Congress, Crete, Greece, 2012Knowledge Sharing Strategies for Project Knowledge Management in the Automotive Sector. Procedia - Social and Behavioral Sciences, 74, 295-304, (2013). doi: http://dx.doi.org/10.1016/j.sbspro.2013.03.018
Ray, L. Requirement for knowledge management: business driving information technology. Journal of Knowledge Management, 12(3), 156-168, doi: doi:10.1108/13673270810875930
Schmaltz, R., Hagenhoff, S., & Kaspar, C. (2006). Information Technology Support for Knowledge Management in Cooperations (pp. 25): University of Goettingen, Germany.
Segundo, R. S. (2002). A new concept of knowledge. Online Information Review, 26(4), 239-245. doi: doi:10.1108/14684520210438688
Sher, P. J., & Lee, V. C. (2004). Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information & Management, 41(8), 933-945. doi: http://dx.doi.org/10.1016/j.im.2003.06.004
Sole, J. Introducing Islamic Banks into Conventional Banking Systems (pp. 28): International Monetary Fund, 2007.
Stake, R. E. Multiple Case Study Analysis (Vol. Analysis). New York: The Guilford Press, 2006.
Stankosky, M. A., & Baldanza, C. Knowledge Management: An Evolutionary Architecture toward Enterprise Engineering Paper presented at the International Council on Systems Engineering (INCOSE), Reston, VA, 2000.
Strauss, A., & Corbin, J. M. Basics of Qualitative Research: Grounded Theory Procedures and Techniques (2 ed.). California, USA: Sage Publications, Inc, 1998.
Subashini, R., Rita, S., & Vivek, M. (2012). The Role of ICTs in Knowledge Management (KM) for Organizational Effectiveness. In P. V. Krishna, M. R. Babu & E. Ariwa (Eds.), Global Trends in Information Systems and Software Applications: 4th International Conference, ObCom 2011, Vellore, TN, India, December 9-11, 2011. Proceedings, Part II (pp. 542-549). Berlin, Heidelberg: Springer Berlin Heidelberg.
Suvarchala, M. B. Knowledge Management in Commercial Banks : A Case Study of The State Bank of India. International Journal in Multidisciplinary and Academic Research, 2(3), 15, 2011.
Urquhart, C., Lehmann, H., & Myers, M. D. (2010). Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems. Information Systems Journal, 20(4), 357-381. doi: 10.1111/j.1365-2575.2009.00328.x
Vipinkumar, V. P., Athira, P. V., & Mini, K. G. (2013). Role of ICT in Knowledge Management (pp. 21). Kochi, Kerala: Central Marine Fisheries Research Institute.
Walsham, G. Doing Interpretive Research. European Journal of Information Systems, 15(3), 320-330, 2006.
Warde, I. Islamic Finance in the Global Economy (2 ed.). Edinburgh: Oxford University Press USA, 2010.
Yin, R. K. Case Study Research - Design and Method (3 ed.). London: Sage, Thousand Oaks, 2003.
Zyngier, S. The role of technology in Knowledge Management: trends in the Australian corporate environment (pp. 11). Melbourne, Australia: School of Information Management & Systems, Monash University, 2001
Published
2017-01-03
How to Cite
Nurdin, N. (2017, January 3). The Roles of Information Technology in Islamic Bank Knowledge Management: A study of Two Syariah Banks in Palu. HUNAFA Jurnal Studia Islamika, 13(2), 181-217. https://doi.org/https://doi.org/10.24239/jsi.v13i2.444
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Articles
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